Privacy Policy

Grand International Trading respects your privacy! 

All personal information held or collected by Grand International Trading is protected under the Province of Ontario's Freedom of Information and Protection of Privacy Act. This means we will never willfully disclose individually identifiable information about our customers to any third party without the customer's consent. Your personal information will be disclosed to Grand International Trading for the purposes of maintaining your account and/or providing services. 

Privacy Philosophy 

Grand International Trading does not sell, rent, or loan any identifiable information regarding its customers to any third party. Any information you give us is held with the utmost care and security and will only be used in compliance with your specific consent. When you purchase products from Grand International Trading, we do not automatically place you on any list for the purpose of unsolicited communications. 

Use of Information Gathered 

Grand International Trading will not collect any personal information about individuals except when specifically and knowingly provided by such individuals to create an account and perform transactions with Grand International Trading, or when required by law (such as anti-money laundering and anti-terrorism acts in Canada, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and in the United States, the Bank Secrecy Act and the Patriot Act). Examples of such information are name, postal address, e-mail address, phone number, identification card and credit card information. This information is needed to complete your orders and to allow Grand International Trading to contact you, should any problems occur with providing a service or processing a transaction. This is the minimum we need to serve you to the best of our ability. Grand International Trading may utilize non-personal aggregate, or summary, information regarding its customers, but Grand International Trading does not sell or share any information at the individual customer level. Your IP address is maintained for administrative and technical purposes only. 

Please note that failure to provide any of the required information may cause a delay or rejection in the account approval process or prevent use of specific services on the Grand International web site. 

Use of "cookies" 

A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Grand International Trading uses cookies only to enable you to retrieve fresh quotes or place additional orders without having to re-enter your name and shipping information each time. Credit card information is not stored in cookies and must be re-entered when it is needed. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use any Grand International Trading site. 

Security 

Grand International Trading adheres to the highest security measures to ensure Customer data is protected against theft, loss, and corruption, and against the misuse and alteration of any Customer data stored on our servers. We use only the highest industry standard secure server (SSL) for transferring information across the Internet. All Grand International Trading employees are aware of our security policies. Customer information is made available only to selected employees who require the information to process orders. However, when a Customer accesses their account via a public or unsecured computer terminal or if a Customer chooses to share their account username and password ("Electronic Identification Information"), Grand International Trading cannot guarantee the security of account data. It is the Customer's obligation to ensure that its Electronic Identification Information is kept secret. 

Change/Update Information 

To change or update your information, please login to your account on the web site or contact Grand International Trading by telephone or e-mail with details. 

Contacting Grand International Trading 

If you have any questions about this privacy statement, the practices of this site, or your dealings with Grand International Trading, you can contact us at: 

Grand International Trading 

Email: info@grandcrafts.com 

7135 Pacific Circle

Mississauga, ON. L5T 2A8 

Canada 

Toll Free Tel: 1-800-763-1208 

Toll Free Fax: 1-800-403-8059 

Tel: 905-564-0738, 905-795-9388 

Fax: 905-795-3405, 905-795-9880